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IT Vendor Assessment Template for Manufacturers

30 questions to ask any IT provider before signing a contract — with scoring guide and red flags specific to manufacturing environments.

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Stop Hiring IT Providers Who Don’t Understand Manufacturing

Most IT vendors know office environments. Very few understand PLCs, ERP uptime requirements, OT/IT segmentation, or what a production line stoppage actually costs. This template helps you separate generalists from specialists.

The Template Includes Questions On:

  • Manufacturing and OT/IT experience (with red flag answers)
  • Response time SLAs for production-critical systems
  • ERP platform support and integration experience
  • Cybersecurity capabilities and CMMC/NIST familiarity
  • Backup and disaster recovery methodology for manufacturers
  • Contract terms, exit clauses, and pricing transparency
  • References from manufacturing clients (and what to ask them)

Who This Is For

  • Manufacturers evaluating a new IT provider for the first time
  • Companies unhappy with their current MSP but unsure what to look for
  • Operations managers tasked with IT vendor selection
  • CFOs who want a structured way to compare IT bids

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