Managed IT Services
Managed IT Services for Manufacturing Companies
NBIT manages the technology infrastructure of manufacturers across Texas, California, and the Midwest — so your team can focus on production, not IT problems.
Always On. Always Watching.
Our engineers monitor your environment around the clock — catching problems before they become outages. When something needs hands-on attention, we are there. When you need answers fast, we answer.
This is not outsourced support. It is your IT team, fully managed.
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Most IT Providers Don’t Understand Manufacturing
Generic MSPs know servers and desktops. We know ERP systems, SCADA networks, shop-floor connectivity, and why a 20-minute network outage in a production environment costs far more than it does in an office. NBIT was built specifically for the plant floor.
We serve food processors, beverage manufacturers, packaging and corrugated companies, and industrial distributors — primarily in Texas, but with clients across the US and internationally.
What We Manage
End-to-End IT for the Plant Floor and the Back Office
Network Infrastructure
Firewalls, switches, wireless access points, VPNs, and SD-WAN — designed for the bandwidth demands of modern manufacturing environments including MES, SCADA, and IP cameras.
Endpoints & Workstations
Desktops, laptops, and industrial PCs kept patched, monitored, and secure. We handle imaging, deployment, lifecycle management, and same-day remote support for your team.
Servers & Cloud
On-premises servers, Azure and Microsoft 365 tenants, hybrid environments. We run proactive maintenance and 24/7 monitoring so issues are caught before they become outages.
ERP & Line-of-Business Apps
We support the infrastructure behind Plex, Epicor, NetSuite, SAP Business One, and similar ERP platforms. When ERP performance is slow, we find and fix the root cause — not just the symptom.
Security & Compliance
Layered security including EDR, email filtering, MFA enforcement, and vulnerability management. We align with NIST CSF and can support CMMC readiness for defense-adjacent manufacturers.
Help Desk & 24/7 Support
Live help desk with fast response times. Existing clients have 24/7 access for production-critical issues. We staff engineers — not tier-1 script readers — who can actually solve manufacturing IT problems.
Our Approach
Flat-Rate, Predictable IT — No Surprises on Your Invoice
NBIT operates on a flat-rate managed services model. You pay one monthly fee based on users and devices — not on the number of tickets or hours our engineers spend fixing your problems. We are incentivized to keep your environment stable, not to generate more billable hours.
Our clients typically see a 30–50% reduction in unplanned downtime within the first year. We also provide a quarterly business review (QBR) with technology roadmap planning, so you are never making reactive purchasing decisions under pressure.
Right-sized for manufacturers: Our service tiers are built for 15–250 user environments — the size range where most manufacturers either outgrow a break-fix model or can’t yet justify a full internal IT department.
What’s Included in Managed IT
- 24/7 network and server monitoring
- Unlimited help desk (remote & on-site)
- Patch management & endpoint updates
- Backup monitoring & recovery testing
- Microsoft 365 administration
- Security awareness training
- Quarterly technology roadmap reviews
FAQ
Common Questions About Managed IT for Manufacturers
How is NBIT different from a general managed IT provider?
Most MSPs focus on professional services firms and healthcare. NBIT focuses exclusively on manufacturing and distribution. That means we understand ERP systems, plant floor networks, shift-based operations, and why uptime at 2am on a production run matters more than a standard SLA on paper.
What size manufacturer does NBIT work with?
Our sweet spot is 15 to 250 users, typically single or multi-site manufacturers in Texas, California, the Midwest, and beyond. We also serve manufacturers with an internal IT person who needs a strong partner — that is our co-managed IT service.
Do you provide on-site support or only remote?
Both. Most issues are resolved remotely within minutes. For hardware failures, new equipment deployments, or situations where hands-on access is required, we dispatch an engineer on-site. For clients outside our local area, we coordinate with trusted field-service partners.
Can you support our ERP system?
We support the infrastructure layer that your ERP depends on — servers, networking, SQL databases, backups, and connectivity. We work closely with ERP vendors and VARs on your behalf when application-level issues arise. Platforms we regularly support alongside include Plex, Epicor, NetSuite, and SAP Business One.
What does managed IT services for a manufacturer typically cost?
Pricing is based on the number of users, devices, and sites we manage. Most manufacturing clients in the 25–100 user range invest between $80 and $140 per user per month for comprehensive managed IT. We provide a detailed quote after a discovery call and environment assessment — no guesswork or surprises.
Ready to See What Proactive IT Looks Like?
Schedule a 30-minute discovery call. We’ll review your current environment and tell you exactly what we’d do differently — no obligation.